Express Group Parts Store

Express Group Privacy Policy

Effective Date: 10th May 2018

Contents

Please use the links below to skip to the answers you need.

Who is the data controller?

For what purposes are personal data being processed and what is the legal basis for it?

Who is the personal data going to be shared with?

Will my data be transferred out of the EU, and if so will it be safe?

How long is my data going to be held?

Will I be subject to automatic decision making?

What rights do I have in respect of the personal data you hold about me?

What happens if I don’t provide my information?

Who can I complain to if I feel my rights are being violated?

What information do we store and process about you?

I didn’t give you my personal data, so what is its source and what type of personal data are you processing?

What cookies do you store on my device?

 

Who is the data controller?

Express Group Ltd. is the data controller.

Registered address:
Express Group Ltd
College Business Park
Kearsley Road
Ripon
North Yorkshire
HG4 2RN
UK

Our Data Protection Officer is Ian Gibbs, he can be contacted on 01765 694 100 or via email: igibbs@expressgrouponline.com

We have a legal obligation to process your data related to payments and orders to and from Express Group Ltd

We have a contractual basis for processing your data when you place an order or request a quote. We will use this to fulfil orders, provide good customer service and technical support as well as keep track of where things are with you and to provide a better service.

We have a legitimate interest for processing your data where our commercial interests are concerned and we are not doing anything you wouldn't expect or likely to cause you harm. For example, we do not store or process your data of birth.

If none of the above applies to you we will rely on your consent in order to process your data. We will only rely on your consent when processing your data for carrying out direct marketing activities.

We only collect and process the data we need.

Who is the personal data going to be shared with?

We may share your personal data with the following categories of organisation, or they may have access to your data through:
- Cloud software programs (including, but not limited to: MailChimp, Zapier and EventBrite)
- Printer Manufacturers (for example Lexmark, HP Inc, Epson, Samsung, Oki, Brother, Kyocera)
- Analytics and Research Software (including, but not limited to: Google Analytics, SurveyMonkey and HotJar).
- Couriers (including, but not limited to: DPD and TNT) in order to fulfill your orders and requests.
- Companies providing us with professional services, such as web development or consultancy (including, but not limited to Evolve Retail and Kerridge Commercial Systems Limited.).
- Suppliers in order to fulfill your orders, provide technical support and customer service where necessary.

Will my data be transferred out of the EU, and if so will it be safe?

We may store and process your data in the United States of America and your data may be processed by Subprocessors who may be located anywhere in the World. Our processors are all certified under the EU-U.S. Privacy Shield framework to ensure the security of your personal data.

How long is my data going to be held?

If you opt-in to marketing communications via email, phone or direct mail we will hold your data indefinitely until you opt-out of all of these, after which we will delete your data unless one of the following also applies:

  • If you make a purchase with us we will store your data for 6 years after the last sale for tax purposes.
  • If you request a quote we will hold your data for 12 months.
  • By visiting the website we will store anonymous data for 50 months before deleting it.

Will I be subject to automatic decision making?

No automatic decision making currently takes place.

What rights do I have in respect of the personal data you hold about me?

Your rights are as follows: - To have your personal data corrected, restricted or erased.
- To port (transfer) your personal data to another controller.
- To withdraw consent, where consent is our legal basis for processing your personal data.
- To access the personal data held about you.
- To object to processing.

  • Where we have a legal obligation to process your personal data (for example, accounting purposes) you do not have the right to erasure, portability or objection to processing.
  • Where we have a contractual basis for processing your personal data (for example you bought something from us or requested a quote) you do not have the right to object, but you do have the right to erasure and portability.
  • Where we have a legitimate interest for processing your data (for example, where our commercial interests are concerned and we are not doing any processing you wouldn't reasonably expect), you have the right to erasure and to object, but not to portability.
  • Where we have obtained your consent to process your data you do not have the right to object, but you can withdraw your consent at any time and you do have the right to erasure and portability.
  • You always have the right to object to the processing of your personal data for direct marketing, whatever the lawful basis applies.

What happens if I don’t provide my information?

If you don’t provide your information we may need your organisation’s details to provide you a quote. You are able to contact us by phone or email and we will do our best to answer any questions you may have, but we do encourage you to allow us to use your data to better serve you as a customer.

Who can I complain to if I feel my rights are being violated?

We ask that you first please give us the chance to rectify the situation by contacting our Data Protection Officer, Ian Gibbs (details below). Of course you are well within your right to complain to the ICO in the UK if you wish.

Ian Gibbs Data Protection Officer
Express Group Ltd. T/A GoPrint3D
College Business Park
Kearsley Road
Ripon
North Yorkshire
HG4 2RN
United Kingdom
01765 694 100
igibbs@expressgrouponline.com

What information do we store and process about you?

We store and process the following information:

- Name
- Company
- Job Title
- Email Addresses
- Phone Numbers
- Addresses
- IP address
- URL visited
- Referring URL
- Browser user agent

I didn’t give you my personal data, so what is its source and what type of personal data are you processing?

We may have got your data from one of the following sources:

- You requested a quote from us.

- You have previously ordered from us.

- Typically we are just processing your name, email address, phone number, company name, job title and what products you may be interested in.

If none of the above apply to you then there is a good chance we have made a mistake, in which case we apologise unreservedly! Please contact our Data Protection Officer at your first convenience and we will rectify the problem ASAP

What cookies do you store on my device?

By using this website you are agreeing to the placing of cookies on your computer.

Currently we store Google Analytics cookies which is aggregated to provide us with a top level view of our website’s performance and to identify issues, no personal data is stored.

We also store cookies which are essential for the operating of this website.