Express Group Parts Store

Welcome to Customer Services FAQs

How Do I buy?

Q – Do I require a trade account to buy from Express Group?

A – No you can buy from us using most major credit cards.

Q – How do I open an account?

A – You can email us on


Questions about Delivery

Q – Can I track my delivery?

A – Yes, if your choose DPD as the delivery method. We are linked directly to their web based tracking system. Our Customer Services team can help you with this request.

Q – Can we claim transit damage if we have signed for goods as received in good order?

A – No, you can’t.

Q – If my delivery fails as I’ve given the wrong address, do I have to pay another delivery charge to the correct address?

A – Yes, because the courier charges another delivery charge to us.

Q – Can I collect my goods from your premises?

A – Yes you can.

Q – Can we deliver to a PO Box?

A – No.


What do I do if the part is incorrect or no longer required?

Q – If the part I buy does not fix the problem can I return it?

A – No unfortunately the part cannot be returned after it has been used to fault find because once fitted the part is no longer a new item.

Q – If a part is not required can I return it to you?

A – Provided the part has not been opened and is in the original manufacturers packaging it can be returned subject to our terms and conditions. A restocking fee may be applied, please see terms and conditions. 

Q – I’ve received the wrong part, can I return it?

A - Please contact Customer Service with full details of the incorrect part, the part you did require and printer the part is for; we will then correct the mistake.

Q – Will you collect from site when the error is the customers?

A - No, the customer must return the part to us at their expense.

 – Can we deliver the replacement and collect the returning part at the same time?

A - This may happen but it is dependent on the time the driver delivers. It may be a different driver that collects

Q – How soon can I be credited for parts that I have returned?

A – This is dependent on the nature of the return.

Q – Can we do advanced replacements?

A – Yes, advanced replacement may be possible.

Q – Can you collect the items from a different address, not the original delivery address?

A – Yes, we can arrange that.


Questions about Warranty

Q – What is the warranty on spare parts?

A – Most warranties are manufacturer specific although the majority of items are 90 days from date of receipt.

Q – If I’ve broken the warranty seal, is the part still under warranty?

A – No, if the seal is broken then the warranty is unfortunately voided, and the item cannot be returned as unrequired.

Q – Can I take the bit off that I want and return the rest to Express Group?

A – No, unfortunately not!


Other FAQ’s

Q – How many pages should my fuser print?

A – Expected "yield" or page count from a fuser assembly depends on the Manufacturer and Model of your printer and these figures can only be used as a guideline.